Privacy Policy

The Bentall Centre are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or otherwise using our services you are accepting and consenting to the practices described in this policy.

 

Information we collect from you

We will collect and process the following data about you:

  1. When you visit our website the web server collects some basic information such as your browser type, MAC or IP address, internet service provider’s domain name, which pages you accessed on the site, and when. Details of cookies that we use on our websites can be found in the Cookie Preferences.
  2. Where you sign up for a newsletter, fill out a feedback form, complete a “contact us” form or enter a competition or promotion we collect personal information such as your email address, name, contact number, postcode and date of birth and for student events, we ask you to indicate that. Not all fields are mandatory and provision of the information in the non-mandatory fields is optional, but if you provide less information this may limit your use of our online services.
  3. When visiting our centre we collect information from your mobile device and identify its location. This occurs whether or not you have used the Wi-Fi at the centre. To opt out of the collection of your MAC or IP address and location turn off your device’s Wi-Fi and Bluetooth capabilities.
  4. We operate CCTV for the purposes of safety, crime prevention and prosecution and in order to pursue claims under our policies of insurance.
  5. Our footfall operators use detectors to count the volumes of customers using our centres and other buildings by entrance and time of day.
  6. We use social media such as Facebook, either ourselves or through third party advertising agencies, to carry out digital advertising on the profiles of users who we think may be interested in our advertising campaigns based on events of ours that they have attended, what marketing communications they have subscribed to and which parts of our website they have visited or users who are in a similar demographic to such persons. Information on how advertising is shown to you should be available from your own social media provider.
  7. We occasionally stream videos on social media, and take and display photos of members of the public using and enjoying our centre. Where we do so, we inform members of the public of this possibility directly or via signs placed around the centre.


Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see the Cookie Preferences.

 

Uses made of the information

We will only contact you by electronic means (e-mail) with information about promotions and services that may interest you.

 

Where we store your personal data

The data that we collect from you will be securely saved in a database for marketing purposes only directly related to the Bentall centre.

 

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the details below. You may also ask us not to process your data if you think it is inaccurate, or if you have objected to our use of it, or our processing of it is unlawful, or if we no longer require it but you need it for a legal claim.

 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

If you feel we have misused your data, you can contact us using the details below or lodge a complaint with the Information Commissioner’s Office. You also have the right to ask us to correct your data which we hold if it is inaccurate, and to delete it if there is no compelling reason for us to hold it.

 

Access to Information

Data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with data protection law, and more information on this is available at the Information Commissioner’s Office website (ico.org.uk).

 

Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contactus@bentallcentre.co.uk

 

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of the United Kingdom using their website https://ico.org.uk/.